Terms and Conditions

Terms and Conditions

Tanksanierung Sager
Ryan Sager
Niederwerrner Straße 19c
97421 Schweinfurt
Germany

Phone: +49 174 5704757
Email: info@tankrettung.de

Last updated: July 2026

This English version is provided for the convenience of international customers. The legally authoritative German version is available at www.tankrettung.de/agb. In the event of any discrepancy or inconsistency, the German version shall prevail. Mandatory consumer protection rights remain unaffected.

1. Scope

These Terms and Conditions apply to all contracts, quotations, deliveries and services between Tanksanierung Sager and the customer.

Customers under these Terms and Conditions may be consumers or businesses. A consumer is any individual who enters into a legal transaction mainly for purposes outside their trade, business or profession. A business customer is any individual, legal entity or partnership with legal capacity acting in the course of its trade, business or professional activity when entering into the contract.

Any differing or conflicting terms of the customer shall not apply unless we expressly agree to them in text form.

2. Quotations and Formation of Contract

Our quotations and cost estimates are non-binding unless they are expressly stated to be binding. A contract is formed when the customer accepts our quotation and we confirm the order in text form or begin the agreed work. Merely sending or delivering a tank to us does not, by itself, oblige us to carry out the restoration.

Prices are based on the information and photographs provided by the customer and on the externally visible condition of the tank. The actual work required may differ, particularly because of the internal condition, old coatings, severe corrosion, fuel residues, unusual tank shapes, previous repairs or hidden damage.

Additional work involving extra charges will only be carried out after prior consultation with and approval by the customer. Minor ancillary work that is strictly necessary for proper completion of the order and that the customer could reasonably expect in view of the nature and scope of the work is included in the agreed price unless otherwise agreed in advance.

3. Prices and Payment

All prices are stated in euros and include the applicable statutory value added tax unless expressly stated otherwise.

Payment is normally made in advance or by bank transfer. PayPal or other payment methods are only available by prior agreement.

Additional work, including chemical stripping of exterior surfaces, removal of old internal coatings, additional rinsing, unusually extensive cleaning, welding or soldering work carried out by partner companies, and the removal or refitting of attached components, will be charged separately.

The tank will normally only be returned, shipped or released after payment has been received in full.

The statutory provisions shall apply in the event of late payment.

4. Turnaround Time, Collection and Shipping

The usual turnaround time is approximately four to six weeks, depending on workload and the condition of the tank. For larger tanks, the usual turnaround time may be approximately six to twelve weeks. Unusually extensive work, third-party services or special damage may require additional time. A more precise estimate can be provided on request.

All processing and delivery times are non-binding estimates unless a fixed date has been expressly confirmed in text form. Delays may arise in particular from the condition of the tank, additional work stages, drying and curing times, third-party services, material availability, illness, force majeure or disruption affecting shipping providers.

Personal delivery and collection are only possible by prior appointment.

Return shipping is normally arranged through DHL, GLS or a comparable shipping provider and is subject to the provider’s applicable liability and insurance conditions. Additional transport insurance, including cover for goods with a value of up to €2,500.00, can be arranged by prior agreement for an additional charge.

For business customers, the risk of accidental loss or accidental damage passes to the customer when the tank is handed over to the shipping provider. For consumers, the statutory rules apply.

The customer is responsible for safe and suitable packaging when sending the tank to us. Before shipping, the tank must be completely drained, free of liquid fuel residues and sufficiently ventilated. The customer is responsible for complying with all applicable shipping and dangerous-goods regulations when sending the tank.

The customer shall be responsible in accordance with the statutory provisions for damage or additional costs caused by unsuitable, contaminated or inadequate packaging or by undisclosed fuel residues. If the original packaging is no longer suitable for return shipping and new packaging is required, a packaging charge of €5.00 will apply.

5. Scope of Services and Nature of Restoration Work

We carry out cleaning, degreasing, rust removal, phosphate treatment, internal tank coating, chemical paint stripping and related preparatory work on used fuel and vehicle tanks using professional care and expertise. Rust, coating and paint removal are generally carried out using chemical methods. Welding or soldering work is only included where separately ordered and may be performed by a partner company.

Our work is a skilled restoration service performed on a used component. It does not involve the manufacture of a new part. New-part condition, complete visual restoration or the removal of all signs of age and use are therefore not owed unless expressly agreed.

For internal tank coatings, we use only suitable products from the Tankdoc range and follow the applicable processing instructions.

An existing internal coating is not repaired only in isolated areas. Where a new internal coating is ordered, any unsuitable or insufficiently bonded old coating must normally be removed completely.

Glass-fibre reinforced plastic tanks that have previously contained fuel are generally not internally coated because fuel may have penetrated the material and may later be released again.

Following application of an internal coating, the tank should be completely filled with the intended fuel at least once within six months of receipt, or the entire internal surface should be fully wetted with that fuel. No special requirement applies in this respect after that first complete wetting.

6. Tank Condition, Pre-existing Damage and Hidden Defects

A final assessment of the tank’s condition and suitability for restoration is often only possible after cleaning, rust removal, chemical stripping or removal of an existing internal coating.

Rust pitting, hidden perforation, cracks, material fatigue, old soldered or welded areas, filler repairs, previous repairs, deformation or material weakness may only become visible during the work and may make restoration more difficult, more expensive or impossible.

If significant additional damage or unforeseen extra work becomes apparent, we will inform the customer and agree on how to proceed.

Where the customer asks us to continue after being expressly informed of specific risks, statutory rights remain unaffected. However, the identified and accepted condition-related risks become part of the agreed scope and condition of the service.

7. Exterior Paint, Decals and Other Surfaces

Where preservation of the existing exterior paint has been agreed, we will take the greatest reasonable care and use suitable protective measures depending on the tank and the work process.

The condition and adhesion of existing paint, previous repairs, corrosion beneath the paint, filler areas, material ageing and resistance to moisture, heat and the chemicals used cannot always be reliably assessed from the outside.

Despite careful protection, previously damaged, corroded, aged, repainted or incorrectly applied paint layers, decals, decorative finishes, powder coatings or other surfaces may peel, discolour, swell or otherwise change during the work.

We do not guarantee complete preservation of existing exterior surfaces. Statutory warranty and liability rights remain unaffected. In particular, damage for which we are responsible does not arise solely because previously hidden poor adhesion, corrosion or pre-existing surface damage becomes apparent.

Exterior painting or visual restoration of the outside of the tank is only included where it has been expressly agreed as a separate part of the service.

8. Attached Components, Leak Testing and Functional Testing

Fuel caps, fuel taps, fuel pumps, senders, filters, hoses, seals, screws and other attached components are only included in the order where their treatment, inspection, installation or repair has been expressly agreed.

No agreed condition is given for the operation or leak-tightness of components that were not included in the order, or for old seals reused by the customer. Statutory claims relating to damage caused by us remain unaffected.

A leak or pressure test of the tank will only be carried out where expressly agreed or where it is performed as a necessary part of the ordered service.

9. Tanks That Cannot Be Restored or Are Not Economically Reasonable to Restore

If, during the work, it becomes apparent that the tank cannot be restored safely and professionally because of corrosion, perforation, cracks, material fatigue, unsuitable previous repairs or other damage, or that continuation would require disproportionate additional work, we will inform the customer and, where technically reasonable, explain the available options. We are not obliged to carry out work that would be technically unsafe or professionally unjustifiable.

A service charge of €50.00 will be charged for inspection, cleaning, rust removal, stripping and other preparatory work already carried out up to that point. Any additional services expressly agreed in advance and fully performed will be charged separately.

If the customer requests the return of the tank, the customer must also pay the applicable packaging and return-shipping costs. The tank will be returned after payment has been received in full.

Alternatively, the customer may instruct us in text form to dispose of the tank professionally and free of charge. The customer confirms that they own the tank or are otherwise authorised to dispose of it. Upon receipt of this instruction, the customer permanently waives return of the tank and authorises us to recycle or dispose of it.

10. Statutory Lien, Right of Retention, Storage Charges and Realisation

The customer confirms that they own the tank or have the necessary authority to place the order and hand over the tank. Any rights of third parties must be disclosed to us before the order is placed.

Where the statutory requirements are met, we are entitled to the contractor’s lien under section 647 of the German Civil Code (BGB) in respect of claims arising from the relevant order and relating to tanks and other movable items that have come into our possession for the purpose of carrying out the work. We may also withhold release of the tank until all due amounts have been paid, in accordance with the statutory provisions.

Once the work has been completed, the customer will be informed that payment, shipping or collection is due. The invoice must be paid within 14 calendar days of receipt. A tank intended for collection must be collected within 14 calendar days of receipt of the collection notice unless otherwise agreed.

If a tank ready for collection is not collected despite a further request and a reasonable additional period, storage charges of €2.00 per calendar day may be charged from the 30th calendar day following receipt of the original collection notice. The customer may prove that no costs or substantially lower costs were incurred.

If the customer remains inactive despite a reminder and a reasonable additional period, any existing lien may only be realised in accordance with the statutory provisions. The intended realisation will be notified separately to the customer, and all statutory notice periods and the legally required method of sale will be observed. Ownership does not automatically pass to Tanksanierung Sager.

Any proceeds obtained through a legally permitted realisation will be dealt with in accordance with the statutory provisions after deduction of outstanding claims, storage costs and realisation costs.

11. Photographic Documentation

Photographs of the tank and any damage may be taken before, during and after the work and stored in connection with the order for the purpose of documenting the condition on arrival, the progress of the work, quality assurance and preservation of evidence.

Photographs will only be used for advertising, social media or reference purposes on the basis of the customer’s separate consent or where any link to the customer or to personal circumstances can be reliably excluded.

12. Inspection, Notification of Defects and Warranty

The customer is requested to inspect the returned or collected tank promptly for completeness, visible transport damage and obvious defects and, where possible, to notify us of any complaint in text form within seven days.

For consumers, this request does not create an exclusion period and does not restrict statutory warranty rights. It is intended in particular to preserve evidence and allow transport damage to be reported without delay.

In the event of a justified defect, we are first entitled to provide subsequent performance in accordance with the statutory provisions. The customer must give us a reasonable opportunity to inspect and rectify the issue.

The agreed condition and scope of the service are determined by the specific order. Services not ordered, expressly agreed condition-related risks, and damage caused by incorrect installation, unsuitable fuels, later modifications or other influences after handover do not constitute a defect in our service where we are not responsible for those circumstances.

13. Liability

We have unlimited liability in cases of intent and gross negligence and for damage resulting from injury to life, body or health.

In cases of ordinary negligence, we are only liable for breach of an essential contractual obligation. In such cases, liability is limited to the loss that was foreseeable and typical for the contract at the time the contract was formed.

The above limitations do not apply where we have fraudulently concealed a defect, given a guarantee or where mandatory statutory liability provisions apply.

14. Right of Withdrawal for Consumers

Consumers generally have a statutory right of withdrawal in the case of distance contracts and contracts concluded away from business premises. Details are set out in the separate withdrawal information.

If the consumer expressly requests that we begin the service before the withdrawal period has expired, the consumer may be required to pay for the services performed up to the time of withdrawal, provided that the statutory requirements are met.

The right of withdrawal for a service only expires once the service has been fully performed and the further statutory requirements have been met, in particular where the consumer expressly agreed before performance began and confirmed awareness that the right of withdrawal may expire.

Statutory consumer rights remain unaffected.

15. Data Protection

Personal data is processed only in accordance with the applicable statutory provisions.

Further information is available in our Privacy Policy.

16. Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

17. Applicable Law, Place of Performance and Jurisdiction

The laws of the Federal Republic of Germany apply, excluding the United Nations Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of mandatory protection granted by the law of the country in which they have their habitual residence.

Where the customer is a merchant, a legal entity under public law or a special fund under public law, Schweinfurt, Germany shall be the place of jurisdiction to the extent permitted by law. In all other cases, the statutory places of jurisdiction apply.

18. Final Provisions

If any provision of these Terms and Conditions is or becomes wholly or partly invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall apply in place of any invalid provision.